FAQ and Help
Get started, find answers, or get in touch with Circlebox support.
Contact support
Send support requests to helpdesk@circlebox.com.
Include your workspace name, what you were trying to do, what happened, and any error message. For recording problems, include your browser and device. Please leave out passwords, payment card details, and private invitation links.
Getting started
How do I sign in?
Open Circlebox Time and sign in with Google. Use the same Google account each time. If you were invited to a workspace, open your private invitation link and follow the steps to join.
How do I start tracking time?
Open Time tracker and clock in. Customer and project are optional when you start. Add a description as you work, then stop the timer when you finish. Use Customers to organize customers and projects, and add past time if you forgot to clock in.
What do Draft, Reviewed, and Billed mean?
Stopped intervals begin as drafts. Check the time, customer, project, and description, then mark the interval reviewed. Marking it billed makes its time and details final, so check it carefully first. Use the status filter in Time tracker to find reviewed or billed entries.
Voice and troubleshooting
How do I dictate a note?
Choose Dictate a note on your running timer, or Dictate on an entry that has not been billed. Allow microphone access when your browser asks. Review the resulting details and correct any transcription or interpretation mistakes. Saved entry recordings can be played back during review.
Why isn’t my microphone working?
Check that microphone access is allowed for this site in your browser and device settings, and that the correct microphone is selected. Open the site over HTTPS. If recording is unavailable, you can type your description and use the manual controls.
Why are my dates or times wrong?
Check your preferred time zone in Settings. Dates and times in the app use that preference.
Can I track time offline?
Time capture requires an internet connection. If an action fails, check your connection and the entries already saved before trying again.
Workspaces and reports
How do I invite my team?
The workspace administrator purchases the needed seats on Billing, then sends invitations from Team. Invitation links expire after seven days; ask your administrator for a fresh invitation if yours has expired.
How do I switch workspaces?
Use the Workspace selector in the app to choose a workspace you belong to. Customers, projects, and time entries belong to their workspace.
Can I export reports?
Reports shows your own time. Choose a date range and filters, then export daily entries to CSV. Shared workspaces do not currently include manager reports of everyone’s time or invoice generation.
Billing and AI requests
What’s included in each plan?
Free supports one workspace user and includes 100 monthly AI requests. Team costs $5 USD per user per month, including the owner. Each paid seat adds 250 pooled monthly requests to the workspace’s base 100. Optional packs cost $5 USD for 250 additional requests. Your Billing page shows your allowance and subscription details.
What happens when AI requests run out?
AI features pause, while manual time tracking, editing, and reporting remain available. Included requests reset on the first of each month at midnight UTC. Purchased requests carry forward until used, and included requests are used first. There are no automatic AI overage charges.
How do I change my subscription or payment details?
Your workspace administrator can manage seats on Billing and open Manage billing to update payment details. Seat additions activate after payment; seat reductions take effect at renewal. To return to Free, remove additional members and set paid seats to zero.
Account and privacy
How do I request account deletion or help with my personal information?
Email helpdesk@circlebox.com. We may need to verify your identity. See our Privacy Policy for details about information handling, recordings, and retention.